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Shipping and Orders
Whether it’s heading to Portland, Freeport, or your front door, here’s the scoop on shipping times, tracking, and adding to your order.
How long does it take for my order to ship?
Orders typically ship within 2–4 business days. Timing may vary slightly depending on when your order was placed and whether it includes items from both our Portland and Freeport locations.
Can I track my order?
Yes! You’ll receive an email with tracking information as soon as your order ships. If you don’t see the email, be sure to check your spam or promotions folder. Feel free to contact us directly with any shipping questions or concerns we’re happy to help.
Can I check my order status online?
Yes! If you’ve created an account with us, you can log in anytime to view your order history and tracking info. Don’t have an account yet? You can create one using the same email address you used at checkout.
I've already paid for shipping can I add to my order?
Absolutely! If your original order hasn’t shipped yet, we’re happy to combine additional items. Use the coupon code: BUNDLEME at checkout to remove the extra shipping charge this also lets us know to ship your items together. And of course, feel free to reach out directly if you’d like us to manually add something to your order.
The item I want to purchase is at your other location - can I have it transferred?
Yes! We're happy to transfer items between our Portland and Freeport locations for in-store pickup. When ordering online, just select your preferred pickup location at checkout or feel free to reach out and let us know where you’d like to pick up. We’ll take care of the rest.
How long will it take to have my item transferred to another location, and how will I be notified?
We do our best to complete transfers within 2–3 business days. Once your item arrives at the selected location, you'll receive a notification letting you know it's ready for pickup. If you need it sooner, just reach out and we’re happy to see if we can accommodate!
Selling & Store Credits
Interested in selling to us?
These are the most common questions we hear.
Do I need an appointment to sell and how long does it take to process my items?
No appointment needed! Just drop your items off during store hours at either location. We typically process drop-offs within 2–3 days, but we're a small team, so it may take a little longer depending on the week (and life!).
If you need your items reviewed by a specific day or time, please let us know before dropping them off. We’ll do our best to accommodate.
I sold items to you, but they’re priced higher than what you estimated - why?
We do our best to estimate selling prices at the time of drop-off, but they may change slightly once items are processed. Because we pay for items on the spot and take on all risk (including theft, damage, or markdowns), we have to adjust pricing to account for unexpected losses.
When an item gets damaged, stolen, or heavily discounted, we absorb that cost not the seller.
Why didn't you buy my items?
Please don’t take it personally if we pass on your items. Because we operate as resale (not consignment), we purchase everything on the spot and take on all the risk. We have to be highly selective. We look closely at condition, brand quality, and seasonality when buying.
Passing on something doesn’t mean it isn’t valuable - it just may not be the right fit for our shop at the moment. Your pieces might still do well at another resale/consignment store or online marketplace!
I can’t make it in to pick up my unaccepted items - can I donate them? What happens next?
Absolutely, if you’d prefer to donate, just let us know! Since we have limited space, we ask that unclaimed items be picked up within 72 hours. After 5 days, any remaining items will be donated.
We sort through donations carefully and place items where they'll do the most good. Some may end up on our Freeport sale rack, with proceeds going to local nonprofit organizations. Others are donated to local thrift stores, and in some cases, we send clothing to national relief efforts, including the Red Cross, for communities impacted by natural disasters.
How do I use my store credit on the website?
You’ll need to create a customer account using the same email you gave us when you sold your items. Once your account is set up, your store credit will appear automatically and can be used as payment at checkout.